COURSE 4 - DELIVER QUALITY WORK EITH AGILITY
DELIVER QUALITY WORK WITH AGILITY
Do the research Mini Quiz
Question 1 of 3
Extra Chance
1. 1.As you prepare to work on a project, which of the following is an approach you can use to get information on due dates, key players, key milestones, contacts, and resources?
Delivering with quality agility plan
2. Sarah has been given a new project by her manager: planning how her company will host a coding event at the local university. The due dates are a little fuzzy and she's confused about who can help her host, but she doesn't want to bother her manager and colleagues with questions. She'll pull it off on her own. Do you think Sarah will be successful?
3.During the research phase, what question will help you get more meaning out of the information you collect about a project?
Does it meet the requirement or need?
Deliver the work Mini Quiz
Question 1 of 3
Extra Chance
1.What can you do to generate multiple solutions when completing a task?
Put yourself in the shoes of someone you admire.
Research multiple alternatives.
Ask experienced people what they did in similar situations.
2. What evaluation technique can you use to list the strengths and weaknesses of a solution?
Put yourself in another person’s shoes
3. What can you do to deliver your work with thought and preparation?
Collaborate, listen, and practice
Prepare, arrange, and collaborate
Collaborate, listen, and reflect
Reflect, arrange, and practice
Show what you know!
Summary and quiz
1. Arjun receives a request from Sophia asking for a solution that all employees can use to share innovative ideas. Arjun asks Sophia about the type of solution she’s looking for and its intended impact. After understanding the requirements better, Arjun decides an app would be the way solution. He sets up a call with Sophia to review his proposal. During that meeting, he explains how the app is built, its features, how it would solve different aspects of her request, and examples of how other clients have used the app. At the end of the call, Sophia feels overwhelmed by all the information and doesn't feel confident to proceed.
How should Arjun have approached presenting his solution to Sophia?
He should have sent an email with all the specifications.
He should have shared client recommendations that would have helped make his case stronger.
He should have done a presentation instead of a call.
He should have shared links to some of the apps his team had created.
2. Nick is a senior developer who gets an email from Rosa, a project lead, who wants to know if Nick and the test team can meet the client commitments to launch their portal next week. Even though the team has missed an earlier deadline, and there is still some outstanding and revised copy from the client on the Testimonials section, Nick replies very enthusiastically without consulting anyone else that the team is ready.
Was this the best option for Nick?
All of these options are correct.
3. Mia needs to make an important presentation to a customer in two days. She's completed her research and is ready with all the data and identified the core messages to support her presentation. She reviews the presentation with her colleagues and one suggests that she work on it further to filter out some of the extraneous content. Although Mia understands the value of the suggestion, she doesn't think it's necessary.
Is Mia missing an important step in presenting her solution effectively?
No, she doesn't need to make any further changes. She's chosen the medium and reviewed the draft.
No, she knows the customer best, and they like content-heavy slides.
4. During a team lunch, Amy tells Laurie that she's impressed with the way that the marketing team was able to reduce costs by adopting a digital strategy. Back at work, Laurie thinks that the strategy is worth considering. She sets up a meeting with the head of the marketing team to confirm if they really have been able to cut down costs. After her meeting, Laurie writes to Amy suggesting that they should implement a similar strategy.
What was wrong with Laurie's approach?
Her research was superficial. It was limited to validating what Amy suggested.
She didn't tell Amy that she would follow up with the marketing team lead.
She should have probed more about the strategy that the marketing team implemented.
5. Laurence leads a virtual team that collaborates and works using email, chat messengers, and video conferencing. He wants the team to use approved collaboration tools like Slack, Zoom, and Mural. He asks Kyla to research licensing options and recommend which tools would work best. Kyla creates a report that lists the features, pros, and cons of each tool and compares them against each other. She also does some more research to compare the company's approved tools with other external tools like BinFire, Trello, and Conceptboard.
Which of the following actions were unnecessary in Kyla's approach to the work request?
She compared the company's approved tools with other external tools.
She compared the approved collaboration tools against one another.
She identified the features, pros, and cons of each tool.
She provided information about licenses to aid Laurence's decision making.
6. Lily manages a team of 50 sellers. She's concerned about the time taken by the sales representatives to move deals to the signing stage. She calls Tim, the team lead, and asks him to look into this matter. Tim puts together a preliminary action plan, so that he can effectively work on Lily's request.
Which of these steps are essential for a preliminary action plan?
Schedule calls with sales representatives to determine the cause of delay in closing deals.
Create and send a report to Lily.
All of these steps are essential.
7. Jim, a usability engineer, receives a request from his manager Roxy to assess the customer usage patterns and trends of the customer service section of the company portal. She wants Jim to make recommendations to the development team so that they can be incorporated before the clients begin their review and the release in two weeks. Based on a similar review he's done in the past, he immediately performs a thorough review and sends his recommendations to the development team. The next day Roxy tells Jim that the team could not use any of his suggestions because they were beyond the scope and unfeasible given the time the team had.
What should Jim have done differently when he approached this task?
He should have emailed Roxy with some preliminary questions.
He should have started work only after being absolutely clear about what was needed.
All of these options are correct.
8. Reena gets a request from her manager to provide statistics on new-hire employee turnover for the last two years, along with the reasons for the resignations. Her manager is heading out on vacation the next day, and Reena needs to hand this information over to the reporting team in her manager's absence. While working on the request, Reena realizes that she doesn't have access to the exit interview database that she needs to pull the reasons for the resignations.
What should she do?
She should do nothing. It's not her fault if she doesn't have access.
She should identify a technical specialist who can retrieve the data she needs.
She should make up the reasons for the resignations. Why pull the data?
She should call her manager on her vacation and ask for her password to the database.
9. Gabe wants to make sure that his team's newly created training material is easily accessible on mobile devices. He contacts Chris, a learning consultant, to help. Chris thinks that a learning app will be a more appropriate solution. He writes to Gabe asking clarification questions about the number and format of training resources that need to be moved over to determine compatibility with the solution he's recommending. Chris also reaches out to one of the project managers on his team to work out a cost, time, and effort estimate. Then, he shares these details with Gabe.
Do you think Chris's approach to Gabe's request was the right one?
10. Gabe wants to make sure that his team's newly created training material is easily accessible on mobile devices. He contacts Chris, a learning consultant, to help. Chris thinks that a learning app will be a more appropriate solution. He writes to Gabe asking clarification questions about the number and format of training resources that need to be moved over to determine compatibility with the solution he's recommending. Chris also reaches out to one of the project managers on his team to work out a cost, time, and effort estimate. Then, he shares these details with Gabe.
Do you think Chris's approach to Gabe's request was the right one?
11. Alex is a new employee. After one week on the job he gets an email from human resources (HR) asking him to fill in and submit all pending forms. Alex has no idea what forms he has to complete, and he emails Don, his HR lead.
How should Don respond to Alex?
He should suggest that Alex visit the internal portal for details about the organization.
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