COURSE 2 - COLLABORATE EFFECTIVELY
COLLABORATE EFFECTIVELY
QUESTION SET 1
1. 1.At what stage of team development does the team arrive at a unified goal and a mutual plan?
Performing
Norming
2. True or false: Collaboration is the act of working together toward a shared goal.
3. Which of the following behaviors hinders collaboration?
Think mutually.
Take control.
4. Why is collaboration important in a corporate environment?
As an employee, you interact with one another around the world.
You help customers address large and complicated issues.
5. Which of the following is an extreme behavior that can damage collaboration?
Behave according to principles.
QUESTION SET 2
1. 1.What's challenging about electronic communication?
Your message might be misunderstood.
Conference call conversations can be clumsy and difficult to hear.
You can't see people and read their body language when you talk to them.
2. Which of the following is a problem in a virtual meeting?
3. Which of the following is not a good use of chat?
Communicating sensitive information or feedback
Asking colleagues if they are free for a phone call
4. True or false: One of the problems team members manage in a virtual environment is relational space, which consists of the social interaction challenges and opportunities.
5. Which of the following is not a typical problem associated with your relational space in a virtual environment?
Culture
Time zone
Show What You Know
Question 1 of 10
1. Yesterday, your team lead Ari commented that he feels the team is functioning smoothly—people are doing their jobs well. However, he knows of several areas where the team is silently falling behind schedule and one where the quality of work has not been good.
Based on the six collaborative behaviors, which action do you think would help your team move forward successfully?
Share the lead's feedback with the team so that team members can take corrective actions.
Ask the team lead to change tasks for those members who are struggling with work.
2. Deepak is a software developer working on project. On a client call, Martin, a key stakeholder of the project, shares glowing feedback for Deepak's work. For this project, Deepak had used templates from his colleague Lisa, who's not part of the project team. A couple of thoughts are going through his mind.
Which one promotes collaborative teamwork?
Deepak must not tell Lisa about the client's feedback.
Deepak must let the project manager know that the client appreciated the work he did.
Deepak must inform the client about Lisa's contribution to the project.
3. Mario has been asked to make a presentation to the team, made up of members who are located globally. Mario creates a detailed, written PowerPoint. He sends the deck to his team and sets up a call to go over it. On the conference call, his team members can't understand his explanations or see any visuals. As a result, the team doesn't understand the presentation. Think about what might have gone wrong with Mario's presentation.
What feedback would be least helpful for Mario?
He should use visuals instead of content-heavy slides made up of bullet points.
Mario should familiarize himself with the organization's virtual meeting tools.
4. Ravi, an architect, is working on a project with Pooja, the project lead. Pooja is a perfectionist, and Ravi likes to try new ideas. Lately, Ravi has noticed that Pooja is questioning his ideas and asking him to revise the app. Ravi feels that making enhancements and exceeding requirements will delight customers; however, Pooja feels that sticking to the requirements is essential to meet timelines. Pooja is reviewing one of the app's features.
What approach should Pooja use to share her feedback with Ravi?
She should share her concerns with Ravi and explain why she's asking for revisions.
5. Your team has been working together for a few weeks but doesn't always agree on how to proceed. Recently, you suggested an idea you'd worked on. Before you finished presenting it, a team member, Natasha, started criticizing and presenting her idea. You're angry about this, and it's harder for you to work in the team. Meanwhile, other team members are developing a completely different concept, and they're not involving you or Natasha.
Based on the six collaborative behaviors, which action do you think would help your team move forward successfully?
Request your team lead to transfer you to another team.
Keep your feelings to yourself and help with the third proposal.
6. Matthew, a product specialist, receives a sign-off note from the customer approving the latest product release. He's drafting an email to his team members to thank them for their hard work. While adding their email addresses, he remembers the two developers who had worked for three out of the 10 days it took to develop. He's wondering if he should copy them on the email or not.
What would you recommend?
Contact the developers by a chat app and thank them.
Copy them on the email message even if they were just helping.
Send a separate email and thank them for their contribution.
7. Yesterday, your team lead Ari commented that he feels the team is functioning smoothly—people are doing their jobs well. However, he knows of several areas where the team is silently falling behind schedule and one where the quality of work has not been good.
Based on the six collaborative behaviors, which action do you think would help your team move forward successfully?
Ask the team lead to change tasks for those members who are struggling with work.
Share the lead's feedback with the team so that team members can take corrective actions.
8. Martha is working on an important customer presentation. Her manager, Christian, wants the presentation to be ready in three days because the kick-off meeting with the customer is on day four. He knows that the presentation is crucial to secure the deal.
What would be the best way for him to find out Martha's progress on the presentation?
Christian should check with Martha and discuss what works for both of them.
Christian trusts Martha's work, so he should set up a status call on day three.
9.Jay's team is creating marketing collateral. The brochures are due for client release in two days. Before they are made available, Jay wants to ensure the content is accurate. He contacts a few subject matter experts, and they agree to review the brochures. Jay's challenge is that they are in different countries and it will be difficult for him to schedule calls with each expert to gather feedback, given the approaching deadline.
Which tool should Jay use to efficiently gather feedback?
He could create a channel on a tool such as Slack and ask the experts to post their feedback on it.
He could stay online on chat to contact the experts as and when they are available.
He could email the experts and track each response to ensure he gathers all the feedback.
10. You've been assigned to a new project and the team lead gave out the assignments. You don't care for your assignment, but you can and will complete it on time. Your teammate Karina is very unhappy with her assignment. She thinks it's an area that you should work on rather than herself, and she's told you that she wants to transfer to another team. In meetings, Karina refuses to complain or explain herself; only you know that she's unhappy.
Based on the six collaborative behaviors, which action might seem like a solution, but could be dangerous as your team moves through the Forming stage?
Work with Karina to exchange appropriate sections of each other's assignments.
Communicate to the team lead that you're unhappy with your assignment but will be a team player.
11. Anthony, a project manager, is working on a proposal that is due in five days. He's pressed for time. He contacts Juan, a software developer, who has experience working on similar requirements. He asks Juan to share data on the effort estimate. Juan promises to send his input within the next three days. However, it's day three and Juan couldn't work on the estimate as he was caught up with his work commitments.
What should Juan do in this situation?
Juan should keep his promise and prioritize Anthony's request over his current work.
Juan should request another developer to prepare the estimate, which he can send to Anthony.
Juan should inform Anthony immediately that he will be unable to share his input.
12. Your team has been working together for a couple of months. The team has managed to resolve some, but not all, differences. You can't complete your assignment because your teammate Koji hasn't chosen and purchased a software tool that you need. Koji hasn't had time to do this task, and he might be annoyed with you because you're doing work that Koji wanted assigned to himself.
Based on the six collaborative behaviors, which action is least likely to help your team move forward successfully?
Complete the procurement yourself so that work is not stalled.
Offer feedback to Koji about how his behavior is affecting your ability to complete the assignment.
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